Where can I purchase James Dietz's paintings and
prints?James
Dietz's paintings and prints are sold at www.jamesdietz.com.
How will my purchase appear on my credit card
statement?
The Dietz Collection store is operated by Ballowax, Inc.
and all credit card charges will appear as Ballowax on your credit
card statement.
Who do I contact for help with my order?
If you don't find your answer on this page, you may email us at
or use our Live Chat Service by using the link to
the left when a customer service rep is online.
What credit cards are accepted?
We accept Visa, MasterCard and American Express.
What is the Card Code?
The Card Code (or CCV) is a 3-digit number that is printed on the
back of credit cards, usually following the last four digits of
the account number. For American Express cards, the code is a 4-digit
number that is found on the front of the card, immediately above
your account number.
What if I don't want to order online?
You may mail a check payable to Ballowax, Inc., PO Box 295, Halifax,
VA 24558. Please be sure to include shipping &
handling charges; add 5% sales tax if you are in Virginia.
How much are the shipping & handling
charges?
Priority Mail is our standard method, and shipping & handling
charges for orders shipped to US addresses are as follows:
orders up to $20.00: $5.95
$20.01 to $30.00: $6.95
$30.01 to $40.00: $7.95
$40.01 to $50.00: $8.95
over $50: $8.95 plus $.75 for each additional $10
ordered
We also offer Express Mail to US addresses at the following
charges:
orders up to $20.00: $18.95
$20.01 to $30.00: $19.95
$30.01 to $40.00: $20.95
$40.01 to $50.00: $21.95
over $50: $21.95 plus $.75 for each additional $10
ordered
S&H for orders shipped to Canada are:
orders up to $20.00: $8.95
$20.01 to $30.00: $10.95
$30.01 to $40.00: $12.95
$40.01 to $50.00: $14.95
over $50: $14.95 plus $.75 for each additional $10
ordered
Express Mail charges for orders shipped to Canada are:
orders up to $20.00: $18.95
$20.01 to $30.00: $19.95
$30.01 to $40.009: $20.95
$40.01 to $50.00: $21.95
over $50: $21.95 plus $.75 for each additional $10
ordered
How are orders shipped?
We ship via Priority Mail, so please make sure to enter a valid mailing
address on the order form. Also make sure to enter your correct
email address on the order form since the Postal Service will email
you a notice and tracking number when we ship your package.
How do I select Express shipping?
When you get to the final stages of your checkout process, you will
have the opportunity to select Standard shipping or Express shipping.
What is your return policy?
You may return your purchase for a full refund of the purchase price
less shipping, as long as the item is in new condition. Please
email us ahead of time at
, and we will provide you with the shipping details
to return your purchase.
